Last Updated: October 18, 2025
Welcome to Hermes ("Hermes," "we," "us," or "our") provided by Relative Industries LLC. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website at hermesvoice.com (the "Website"), our voice-to-text application for Mac (the "App"), and any related services (collectively, the "Services").
This Privacy Policy is incorporated into and forms part of our Terms of Service. It aligns with our existing privacy practices, as previously described on our Website (e.g., "Your data stays yours. Hermes is built with privacy first" and emphasis on private, on-device processing), and updates any prior versions to ensure consistency with the current Terms of Service. If you do not agree with this Privacy Policy, please do not use the Services.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide
- **Account Information**: When you create an account, subscribe to Pro features, or purchase a lifetime deal, we collect your name, email address, payment information (processed via third-party providers), and any other details you provide.
- **User Content**: Text, voice commands, or data you input into the App, such as dictation content or custom dictionary entries. In offline mode, this remains on your device. In online modes, it may be processed via our servers.
- **Communications**: Information from emails, support requests, or other interactions with us.
1.2 Automatically Collected Information
- **Usage Data**: In online modes, we may collect data about your use of the Services, including device type, operating system, IP address, browser type, App interactions, language preferences, and performance metrics to improve the Services.
- **Cookies and Tracking Technologies**: On the Website, we use cookies, web beacons, and similar technologies to track user behavior, preferences, and to enable features like analytics. You can manage cookie preferences through your browser settings.
- **Offline Mode**: No data is collected or transmitted in private offline mode—all processing occurs locally on your device.
We do not collect sensitive personal information such as health data, financial details (beyond payment processing), or biometric data unless explicitly provided by you for App functionality (e.g., voice commands), and even then, it is handled with care and not stored by us without consent.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve the Services, including voice-to-text conversion, custom commands, and multi-language support.
- Process payments, manage subscriptions, and fulfill orders (e.g., lifetime deals).
- Communicate with you about updates, support, promotions, or changes to the Services.
- Analyze usage patterns to enhance features, troubleshoot issues, and ensure security.
- Comply with legal obligations, enforce our Terms, and protect our rights.
In offline mode, no usage data is sent to us, ensuring your privacy.
3. Sharing Your Information
We do not sell your personal information. We may share information as follows:
- **Service Providers**: With third-party vendors (e.g., payment processors like Stripe, analytics tools like Google Analytics) who assist in operating the Services, under strict confidentiality agreements.
- **Legal Requirements**: If required by law, subpoena, or to protect rights, property, or safety.
- **Business Transfers**: In connection with a merger, acquisition, or sale of assets, with notice to you.
- **With Your Consent**: For any other purpose with your explicit permission.
We do not share User Content (e.g., dictation text) except as necessary for providing the Services in online modes.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. In offline mode, security is managed on your device.
5. Data Retention
We retain information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Account information is kept while your account is active. Usage data may be anonymized and retained for analytics.
6. Your Rights and Choices
- **Access and Update**: You can access, update, or delete your account information via your account settings.
- **Opt-Out**: Unsubscribe from marketing emails using the link provided. You can disable cookies or tracking via browser settings.
- **Offline Mode**: Opt for private offline processing to avoid any data transmission.
- **California Residents**: Under CCPA/CPRA, you have rights to know, delete, correct, and opt-out of sales (though we do not sell data). Contact us for requests.
- **EU/UK Residents**: Under GDPR, you have rights to access, rectify, erase, restrict, port data, and object to processing. We process data based on consent, contract performance, or legitimate interests.
To exercise rights, contact us at support@hermesvoice.com. We respond within applicable timeframes.
7. Children's Privacy
The Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn of such collection, we will delete it.
8. International Transfers
We are based in the USA. Data may be transferred to and processed in countries with different privacy laws. We ensure adequate protections (e.g., standard contractual clauses) for international transfers.
9. Third-Party Links
The Services may link to third-party sites. We are not responsible for their privacy practices. Review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. Material changes will be notified via email or the Website. Continued use constitutes acceptance.
11. Contact Us
For questions or concerns, email support@hermesvoice.com.
By using the Services, you acknowledge that you have read and agree to this Privacy Policy.
